Head of RevOps .
As the Head of RevOps at Six & Flow, you will be responsible for leading our team of senior staff helping them to deliver strategic Revenue Operations services. You will be responsible for driving the adoption of best practices in the GTM and RevOps discipline.
Alongside managing the team you will act as the consultative lead on high-level strategic partners, delivering the client objectives, and supporting sales in scoping opportunities.
You will be responsible for driving excellence across your department, driving the team’s strategic direction with governance over the strategic process, innovating and developing and driving our processes to ensure they are aligned with changes in the market.
Working alongside the Head of Departments (Head of CRM and Head of Client Services) you will align resources and approaches to ensure the quality of strategic delivery output on your team’s projects. In practice, this will mean evaluating and implementing tools and systems that streamline our internal processes, and create frameworks for better external delivery.
You will help ensure team-wide adoption of your discipline. You will also be responsible for managing the team to keep the internal documentation up to date, (Templates, theory docs, user manuals and process documentation).
In addition to this, you will work closely with the relevant Heads of Department to ensure both sales and delivery are closely aligned. This will include tasks such as ensuring the adoption of new product offerings across the business. Working with sales to develop sales proposals and reviewing scopes to ensure they align with delivery expectations.
Helping to support the sales teams on technical elements/requirements and growth opportunities within sales prospecting.
Success indicators
Based on service level indicators such as
- Departmental Profitability
- Churn Rates & renewal rates
- Influenced Revenue on Sales deals
- Client NPS/Feedback scores
Resource Split
- Delivery - 20%
- Sales Support - 20%
- Team Management - 30% (TBC)
- Service design, implementation and governance - 30%
Key Responsibilities
- Sales support & Quote review and sign off
- Escalation point for issue resolution (Issues forms)
- Client activation in portals
- Define and monitor key performance metrics and performance tracking mechanisms to measure the effectiveness of sales, marketing, and customer success efforts.
- Manage, mentor, and develop a team of senior strategists/SA - (L3, L4 & L5 (121s, PDPs, Key Manager meetings), providing guidance and support to ensure their professional growth and success. Foster a collaborative and high-performing team culture. Define and monitor key performance metrics and performance tracking mechanisms to measure the effectiveness of sales, marketing, and customer success efforts.
- Utilise your technical expertise and strategic mindset to analyse complex business challenges faced by clients. Develop innovative solutions and provide strategic recommendations to drive their success. Collaborate with internal teams to design and develop comprehensive solutions that address client requirements. Ensure that solutions are technically sound, scalable, and aligned with industry best practices Implement new services/Improve existing processes using process teams
- Build strong and trusted relationships with clients, acting as a trusted advisor and act as a main escalation where required. Understand their goals, challenges, and objectives to deliver tailored consultancy services that align with their needs.
- Oversee consultancy projects, ensuring they are delivered on time, within budget, and to the highest standards. Monitor progress, manage risks, and proactively communicate with stakeholders to ensure client satisfaction.
You will be expected to represent the agency in a professional manner and to assist in establishing the credibility of the agency in line with the mission to provide high-quality service and output across all services. You may also be involved in delivering key communications on behalf of the company (process or structural changes etc) from time to time and ensuring the appropriate training is rolled out.
Skills and Experience:
- A strong technical background with in-depth knowledge of digital marketing technologies, sales enablement tools, and CRM systems (e.g., HubSpot, Salesforce, Marketo).
- A solid understanding of inbound marketing methodologies and the ability to apply technical solutions to address client challenges.
- Ability to think strategically and approach problem-solving from a holistic perspective.
- Exceptional client relationship management skills, with the ability to build and maintain strong relationships with clients.
- Excellent communication and interpersonal skills, both verbal and written. You should be able to effectively communicate complex ideas and technical concepts to clients and internal stakeholders in a clear and concise manner.
- Strong problem-solving and analytical skills are essential for assessing client challenges, gathering data, and making data-driven decisions. The ability to analyse and interpret data to drive strategic recommendations is crucial.
- Proficiency in project management methodologies and tools to effectively oversee consultancy projects. This includes managing timelines, budgets, and resources, as well as ensuring client satisfaction and successful project delivery.
- A passion for staying up-to-date with industry trends, emerging technologies, and best practices related to Revops, digital marketing, and sales enablement
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing client needs and industry trends. You should be flexible, open to new ideas, and continuously seek opportunities for improvement.
- Strong understanding of business principles and the ability to align consultancy services with clients' strategic objectives. This includes considering financial implications, ROI, and long-term business impact.
- All relevant Hubspot Certifications
Personal Characteristics
- An excitement around building relationships with clients and partners
- A keen eye for detail and aptitude for quality assurance
- Ability to lead teams/departments towards a vision & people management skills (listening, directing, developing and coaching)
- Passion for continuous improvement and driving change through innovation
- Strong understanding of the SAF processes and how to administer them
Pay & Benefits
- Salary of up to £51,000 - £58,000
- 25 Days annual leave + Holiday buyback scheme
- Pension scheme
- Quarterly On Target Earnings
- Yearly conference budget
- Working in a rapidly growing, playful business
- Investment in your learning and development
