We're a team of passionate and talented hard-workers who provide amazing results for our clients. We celebrate our differences and are proud of our team-first environment.
Come join us!
As a Client Success Manager, based in Toronto, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to deliver exceptional service.
Your key responsibilities include onboarding new clients, providing ongoing support, identifying opportunities for revenue expansion, addressing any challenges that may arise, and monitoring client health/growth.
The role requires a customer-centric approach, excellent communication skills, and the ability to strategise and implement solutions to enhance client satisfaction and drive long-term partnerships.
Key Responsibilities:
Skills & Experience
What you’ll get
As the Head of RevOps at Six & Flow, you will be responsible for leading our team of senior staff helping them to deliver strategic Revenue Operations services. You will be responsible for driving the adoption of best practices in the GTM and RevOps discipline.
Alongside managing the team you will act as the consultative lead on high-level strategic partners, delivering the client objectives, and supporting sales in scoping opportunities.
You will be responsible for driving excellence across your department, driving the team’s strategic direction with governance over the strategic process, innovating and developing and driving our processes to ensure they are aligned with changes in the market.
Working alongside the Head of Departments (Head of CRM and Head of Client Services) you will align resources and approaches to ensure the quality of strategic delivery output on your team’s projects. In practice, this will mean evaluating and implementing tools and systems that streamline our internal processes, and create frameworks for better external delivery.
You will help ensure team-wide adoption of your discipline. You will also be responsible for managing the team to keep the internal documentation up to date, (Templates, theory docs, user manuals and process documentation).
In addition to this, you will work closely with the relevant Heads of Department to ensure both sales and delivery are closely aligned. This will include tasks such as ensuring the adoption of new product offerings across the business. Working with sales to develop sales proposals and reviewing scopes to ensure they align with delivery expectations.
Helping to support the sales teams on technical elements/requirements and growth opportunities within sales prospecting.
Success indicators
Based on service level indicators such as
You will be expected to represent the agency in a professional manner and to assist in establishing the credibility of the agency in line with the mission to provide high-quality service and output across all services. You may also be involved in delivering key communications on behalf of the company (process or structural changes etc) from time to time and ensuring the appropriate training is rolled out.
Skills and Experience:
Personal Characteristics
Pay & Benefits
Apply now
We pride ourselves on putting a key focus on individual learning and development through mentorship.
Think paid gym memberships, team-based bonuses, quarterly opportunities to support a registered charity of your choice.
We offer 25 days of holiday every year + bank holidays, for you to take time, recharge, and have new experiences.
We believe in earning trust, and it’s important to us that we can be counted on both personally and professionally.
We’re continually looking for new ways to add value to all aspects of a client's business through our work. Creating is what we do best.
Being playful improves our life, our work, and our results for clients. We focus on having fun with our work and refuse to take ourselves too seriously. We encourage all team members to test, break and learn.
We believe growth to be an inherent need and want for any business and its team. We believe in growth not just for the agency, but for the individuals that make up our business.
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