Essentially, customer success is about making sure customers achieve their desired results while using your product or service. But more than that, it’s about making this success as easy as possible by providing better service, ensuring your customers get the most out of your product and service, and overcome any problems quickly.
If your customers achieve some success using your services but have a bad experience while doing so, or feel like they were constantly left to fend for themselves or overcome problems, chances are they’ll ditch your product for another one that does roughly the same thing.
Especially if they think they’ll get better service.
Don’t believe us. How about the fact that a Microsoft study found that 61% of consumers have stopped using a product or service based entirely on a poor customer experience?
Or that 58% of consumers say customer service is a very important factor when determining loyalty to a particular brand?
These are issues customers are raising.
Any customer success strategy should be developed with this one thing in mind. You might have the best product out there, but if your service is poor, customers won’t just stick with you.
Service Hub helps customer service teams enrich the customer experience. It helps your team engage with your customers at any time and place through chat and email, guide your customers to solutions through knowledge base, and grow your business through customer feedback.
As your company grows and customers interact with more and more people across the business, it’s apparent that the customer experience isn’t solely owned by the customer service team anymore.
Six & Flow will help you to map out your entire customer lifecycle and show you areas where there can be interactions to delight the customer using the service hub.
From our very first meeting the team at Six & Flow were able to bring incredible value to our business. Professional, dedicated, and always willing to go the extra mile. Their knowledge and experience is second to none. I highly recommend them.
Six & Flow is one of the sharpest agencies out there. They’re an incredible group of people and a trusted partner in the community. Their marketing practices and content they produce for their own team are a perfect indicator of the quality of work they produce for their clients.
The team at Six and Flow are several notches above the fold! We were so impressed with how professional, creative, focused and deliberate the team is. Beginning with our early discussions with Sales through to discovery and execution, we couldn't be happier. We really needed the support and they came in, took the lead and now we are the better for it. Couldn't be happier!
We’d love to learn more about what’s brought you to the Six & Flow website. If you’re interested in learning more about how we can potentially help you and your organisation, get in touch.