HubSpot Service Hub Onboarding.

A fully-optimised Service Hub gives support teams everything they need in one place - without the toggling, lag, or manual work that slows them down. Customer conversations are logged, tracked, and reported on in real-time. 

Teams can handle more requests with less effort, while managers gain instant insight into performance, bottlenecks, and opportunities to improve. The result is not just higher CSAT,  it's a stronger, more predictable customer experience.

With Six & Flow, we view your Service Hub onboarding as the foundation of stronger customer customer experiences and greater retention. We align your strategy, tools, and team around a shared vision of revenue growth. 

Our focus is on building scalable service systems that empower customers to self-serve and give your team the visibility to strengthen relationships. That includes setting up automation, AI-powered knowledge bases, and clear SLAs that ensure accountability and faster resolution times. We configure HubSpot to support your customers, your team, and your bottom line.

Having the right insights to monitor and improve customer experiences starts with the right data foundations. We help connect Service Hub with Sales and Marketing so your whole team has visibility on customer status, sentiment, and history.

This unlocks smarter upsell, churn prevention, and more relevant customer engagement across the lifecycle.

HubSpot offers sophisticated AI and automation features that enable your team to continue improving the customer experience. We set up tools like CSAT, NPS, and feedback surveys and make sure you’re capturing insights that inform real improvements. We also implement reporting that makes it easy to share those insights across leadership and product.

The Workshop.

Service workshops are built to uncover the biggest pain points, data gaps, and process breakdowns. Together, we map how support works today, both in practice and in the data, and identify opportunities to streamline workflows, improve resolution times, and integrate feedback loops. The outcome is a clear, actionable blueprint for a service system that’s built on solid data foundations and ready to scale with your customers.

The Implementation.

We implement your ticket pipelines, knowledge base, customer agents and more. Every configuration is tailored to your processes and customer expectations. We build Service Hub so your team can respond faster, with more clarity and less friction.

Connecting Your Systems.

Customer data flows between tools, not teams. Whether you're linking support to your CRM, product platform, or communication tools, integrations ensure everyone has access to the same insights,  without switching screens or systems.

Breeze.

We guide your team in using HubSpot AI to streamline workflows, summarise tickets, and surface service insights. Whether you’re using AI to prioritise responses or get insights from feedback, we help you use it responsibly and effectively. It’s about saving time without losing the human touch.

Training That Drives Adoption.

Training is delivered by role and tailored to how your team works. Whether it’s agents managing tickets or managers reviewing dashboards, everyone walks away knowing exactly how to use the system effectively. Ongoing resources and enablement ensure adoption stays high, and results follow.