Tech Stack Updates and Product Releases - 24th July

When we all shifted to WFH in March, sales emails ramped up by 59% from pre-COVID levels and response rates trended in the opposite direction.

Volume and quality is a tradeoff. The time a team saves by sending out email blasts is wasted if that outreach isn't personalised, relevant, and helpful. 

Here are this weeks product updates to help sales send more engaging outreach emails with meeting links & video to ensure quality over quantity...

1. Product Update: Edit and access your teams meeting links
2. Product Update: Speaker notes and doodle tool
3. Product Update: Databox snapshots in Slack
4. Product Update: Service Hub tools

5. 

   1) Product Update: Edit and access your teams meeting links

   Super admins now have the power to create and edit meeting links on behalf of other users. Sounds like a minor update but it's going to make peoples lives a lot easier!

   Until now, if you needed meeting links created or just the URL to input into a workflow or chatbot, you'd have to train them on how you set them up themselves and ask them to send you the link they've created.

   If you're like us, you'd have found this pretty painful at times. Big sigh of relief.

   

    

   

   2) Product Update: Speaker notes and doodle tool

   Vidyard's latest refresh has resulted in a whole host of new and exciting updates.

   You can now add speaker notes so you don't forget key talking points and use the doodle tool to showcase the important information on your screen.

   But that's not all...you can also: move your camera bubble around your screen, access enhanced sharing options, leave replies and benefit from the refreshed UI for desktop and the app.

   

    

   

   3) Product Update: Databox snapshots in Slack

   You can now schedule and automate Databoard snapshots daily, weekly, monthly or quarterly to any public Slack channel.

   This means you can share the latest stats and figures with your team at the frequency and time that's best.

   A shareable link is also automatically sent alongside your snapshot to allow team members to view different date ranges and interact with the data. A great way to keep your team focused on the goals!

   

    

   

   4) Product Update: Service Hub tools

   Did you know 32% of customers say they would walk away from a brand they love based on a single bad experience?

   With stats like that, providing a good customer experience is more important than ever.

   Over the past year, HubSpot have been making huge updates to their Service Hub. They've introduced in-app chat, multilingual Knowledge Base, built-in agent productivity & optimisation tools and a new Service certification.