Blogs
How much is poor customer service really costing you?
5 minutes readBusinesses in the UK lose roughly £37bn a year because of bad customer service, according to a repor...
What is a Net Promoter Score and how do you use it?
4 minutes readA Net Promoter Score (NPS) is a key business performance metric from 0 to 10, which can be used to p...
Our favourite features in HubSpot Service Hub
4 minutes readWe all know how useful HubSpot is for our marketing and sales.
Customer service strategy KPIs you should focus on
5 minutes readWhenever we talk about marketing and sales it doesn’t take long before we start talking about Key Pe...
Customer service tools and software you can use today
3 minutes readWouldn't it be great if you could read your customers' minds.
You can't afford not to invest in customer service
4 minutes readI can't count the amount of times I have said to myself 'I'm never using that company again, their s...
Is customer satisfaction the forgotten growth strategy?
8 minutes readEvery business talks about getting new leads. We spend months devising strategies for lead generatio...
Managing the customer experience
5 minutes readDid you know that customers would be willing to pay more for products based purely on the customer e...
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