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Inbound Marketing customer experience

Can customer service help drive content creation?

3 minutes read

If you're going to be successful with content marketing you need to be consistent with it.

customer experience

How much is poor customer service really costing you?

5 minutes read

Businesses in the UK lose roughly £37bn a year because of bad customer service, according to a repor...

customer experience

What is a Net Promoter Score and how do you use it?

4 minutes read

A Net Promoter Score (NPS) is a key business performance metric from 0 to 10, which can be used to p...

customer experience

Our favourite features in HubSpot Service Hub

4 minutes read

We all know how useful HubSpot is for our marketing and sales.

customer experience

Customer service strategy KPIs you should focus on

5 minutes read

Whenever we talk about marketing and sales it doesn’t take long before we start talking about Key Pe...

customer experience

Customer service tools and software you can use today

3 minutes read

Wouldn't it be great if you could read your customers' minds.

customer experience

You can't afford not to invest in customer service

4 minutes read

I can't count the amount of times I have said to myself 'I'm never using that company again, their s...

HubSpot customer experience

Is customer satisfaction the forgotten growth strategy?

8 minutes read

Every business talks about getting new leads. We spend months devising strategies for lead generatio...

customer experience

Managing the customer experience

5 minutes read

Did you know that customers would be willing to pay more for products based purely on the customer e...

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