Blogs
Stepping Up CX Automation with Agentic AI Platforms like Talkdesk
8 minutes readIf you're still trying to improve your customer experience (CX) using old-school scripts and clunky ...
How HubSpot's Knowledge Base Agent Transforms Customer Support
4 minutes readRemember that knowledge base you built a while ago - the one now quietly gathering dust?
Why are Chatbots a great tool for strategically using Marketing Automation and AI
6 minutes readFast processes, quick resolutions, and better customer journeys!
The Impact of Cobbled Tech Stack on Customer Experience
7 minutes readThe tech stack you invest in not only affects your employee or operational efficiency but has a mass...
How to Optimise Your Entire Go-To-Market Tech Stack
6 minutes readWho doesn't love growth? But a growing business somehow leads to an equally growing tool kit - the p...
How to evolve from reactive to proactive service management
6 minutes readIt was 9 am on a Monday morning, and the customer service queue was already jammed. Joe, the first p...
Solving for the customers in RevOps
3 minutes readAt its core, RevOps is about aligning your go-to-market teams around single goals and targets, conne...
Building your people, processes and technology for growth
3 minutes readA business formulated with a RevOps structure will be optimised, efficient and built for success. No...
Having customers at the centre of your story
2 minutes readDuring our Humans Come First summit, we had the pleasure of welcoming Julie Hogan, VP of Customer Ex...
Customer retention vs customer acquisition
3 minutes readMany businesses spend a lot of time and money trying to find new customers. But what about the custo...
The power of personalised videos
5 minutes readDid you know that companies that deliver great buying experiences grow twice as fast as companies th...
Why we should be focussing on brand building in 2020
7 minutes readWhat does 'brand' mean to you? The term often means different things to different people and whether...
What role does your audience play in your brand storytelling?
5 minutes readWhether you're more at home with Fight Club than Breakfast Club, chances are they've more in common ...
Content marketing for a new era
5 minutes readWe’ve all been in ‘research mode’, browsing company websites or industry blogs to understand a littl...
Building trust with content marketing
6 minutes readTrust is essential in everyday life, each decision we make requires a leap of faith in hope we aren’...
The power of trust
5 minutes readAs humans we’ve a natural inclination to distrust people. We’re born with an intuitive system alerti...
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